Refund & Return Policy

Refund & Return Policy

Returns

1. Eligibility for Returns:
   • Returns are accepted only within 1 day from the date of receipt of the product.
   • The product must be returned in its original condition, with all tags, packaging, and accessories intact. The product must not be altered from its original state.
   • Returns will not be accepted beyond the 1-day period.
2. Damaged Products:
   • Returns for damaged products are accepted within a day of receiving the product.
   • To process a return for a damaged product, you are required to provide a clear unboxing video and photographs that clearly demonstrate the damage. This requirement is due to our rigorous 3-layer checking process prior to dispatch.
   • Failure to provide the requisite proof will result in the rejection of your return request.

Refunds

1. Prepaid Orders:
   • Refunds will be issued to the original payment method used at the time of purchase.
2. Cash on Delivery (COD):
   • A refund can be transferred to your preferred bank account for COD Products.
3. Delivery Charges:
   • Delivery charges are non-refundable under all circumstances.
4. Processing Time:
   • A full refund to the original payment method will be processed within 7 days from the receipt of the damaged or non-damaged product.

Exchanges

• Exchange services are not available at this time.
• If you want items in a different style, color, or size, you may return the unwanted items and place a new order with the desired specifications.

Order Tracking

• To track your order, log in to your registered account, go to “My Account,” select “My Orders,” and click on “Track Order.”

Return Pick-Up Service

1. Service Details:
   • We offer a complimentary Return Pick-Up Service nationwide.
   • The pick-up service is available upon initiation of your return request.
2. Return Attempts:
   • Each order is eligible for one return.
   • The courier will attempt reverse pick-up up to 3 times.
   • If you are unable to hand over the return to the courier within these attempts, the return request will be canceled.

Contact Us

For assistance with returns or refunds, please contact us at:

• Email: [email protected]

We value your business and are dedicated to ensuring your satisfaction with our products.